Refund & Cancellation Policy

Effective 22 September 2026 · Solutions Sinazo (Pty) Ltd

This policy explains how cancellations and refunds work for Mzantsified subscriptions, billed and processed via Ozow.

1. Free trial

Every new account starts with a 3-day free trial. No card is required and no payment is taken during the trial, so there is nothing to refund if you decide not to continue.

2. Cancelling your subscription

You may cancel at any time from your account settings, or by emailing support@solutionssinazo.co.za. Cancellation stops future billing; it does not automatically refund the period already paid for.

3. Refunds

• Because each paid period is R100 for 30 days of full access, completed periods are generally non-refundable once the 30-day cycle has started.
• Duplicate or incorrect charges — reported within 14 days — will be refunded in full.
• Service failure — if Mzantsified is unable to deliver the core service for a material part of a paid period due to a fault on our side, you may request a pro-rata refund for the affected days.
• Approved refunds are processed back to the original Ozow payment method within 5–10 business days, subject to Ozow's own processing timelines.

4. How to request a refund

Email support@solutionssinazo.co.za with your account email and the reason for the request. We aim to respond within 3 business days.

5. Disputes

If you dispute a charge with your bank or with Ozow directly, please also notify us so we can assist in resolving it quickly.

Terms·Privacy·Refunds